Top 3 Mobile CX Learnings for 2016 From the Great Experience Conference

The era of mobile and wearable computing is in full swing and companies are starting to explore ways to improve their operations and customer experiences using new types of devices and applications. This was evident at Qmatic’s annual partner and client event “Great Experience” where the focus is to deliver new knowledge, inspiration and best[…]

Why 90% of Your Customers Leave After a Single Bad Experience – And What To Do About It

In today’s highly competitive business climate, being able to attract, serve and satisfy more customers is a key to success and increasing revenue. A happy customer is more likely to be a loyal one, coming back to your store. Retaining customers and keeping them loyal to your brand is a challenge though. Recent research shows[…]